At Zelebee Beauty Store, we strive to provide high-quality hair products that meet our customers' expectations. However, we understand that sometimes a product may not be suitable for your needs.
If you're not satisfied with your purchase, you can return it within 3 days of delivery. To initiate the return process, please contact our customer service team via zellaellerbee@zelebee.com or +1 (715) 760-0743
Eligibility for Returns:
To be eligible for a return, the product must:
1. Be in its original packaging and condition.
2. Not have been used, worn, or altered in any way.
3. Have all original tags, labels, and accessories attached.
Refund Policy:
Once we receive the returned product, we'll process a refund within [time frame, e.g., 5-7 business days]. The refund will be issued in the original payment method.Refund Amount:The refund amount will be the full purchase price of the product, minus any shipping costs.
Shipping Costs:
The customer is responsible for the cost of return shipping. However, if the product is defective or was sent in error, we'll provide a prepaid return shipping label.
Exchange Policy:
If you'd like to exchange a product for a different size, color, or style, please contact our customer service team. We'll guide you through the exchange process.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 3 days of delivery. We'll provide a replacement or refund, depending on your preference.
Cancellation Policy:
If you'd like to cancel an order, please contact us as soon as possible. We'll try to accommodate your request, but please note that we may not be able to cancel an order once it's been processed.
By shopping on our website, you agree to our return and refund policy.
Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us:
Email: zellaellerbee@zelebee.com
Phone: +1 (715) 760-0743
Address: 1055 ST HWY 32, BUFFALO, MO 65622
